Terms and conditions

The terms and conditions set out below apply to your use of this Enchanted Plants Nursery website and to any purchases you make through the Enchanted Plants Nursery online store or over email.

Purpose of the site:
For the sale of plants, seeds and sundries within Great Britain.

Product and service availability:
Reference to any product or service does not constitute an offer of sale and does not mean that the product or service is available.

Availability of the site:
We cannot guarantee uninterrupted access to the site at all times.

Information on the site:
The information on this website about plants, seeds and care guides cannot be viewed as advice. This information has been researched from books, publications, and other websites and is not a source of authority, it is shared with the public for reference purposes only.

While every effort is made to ensure that the information contained in this site is correct, Enchanted Plants Nursery makes no warranty express or implied as to the nature or accuracy of any such material to the extent permitted by applicable law. Enchanted Plants Nursery may make changes to any content and information contained on this site, at any time without notice.

Ownership of materials on the site:
Enchanted Plants Nursery is the owner of all information and photographs on this website. None of the information, photographs or other material on this website may be used without our written permission.

If given permission you may not publish, distribute, extract, re-utilise, or reproduce without acknowledgement of Enchanted Plants Nursery as the publisher. You must include the top level URL of Enchanted Plants Nurserys website eg: https://enchantedplantsnursery.co.uk in acknowledgement of Enchanted Plants Nursery as the source.
You may view and/or print pages from https://enchantedplantsnursery.co.uk for private, non-commercial use.

Copyright, trademarks and all other intellectual property rights shall remain at all times the property of Enchanted Plants Nursery.

Plant pictures:
All photographs are for illustrative purposes only.
The individual plants you recieve may vary in size and condition depending on the time of the year, the weather and growing conditions at that time.
All plant photographs are copyrighted Enchanted Plants Nursery. No rights are given to download any of our pictures and use them for professional use without our written permission.

Our Products:
Seeds – We believe that our seeds are true to name and viable, but in accordance with the custom of the seed trade, we cannot accept any liability for the failure or resultant crop from them.
Plants – All plants are dispatched in good condition. Once they have left the nursery we cannot accept futher liability since the cultivation and climatic conditions are beyond our control. In the very unlikely event of your order arriving damaged, notify us immediately.

Purchasing Enchanted Plants Nursery Products:
You may only purchase products available for sale and which appear on the Enchanted Plants Nursery online store for gardening purposes.
You must be 18+ to place an order.
Quantity restrictions apply when ordering some plants and seeds.

Details of the products available for purchase (including their price) are set out on the Enchanted Plants Nursery online store. Enchanted Plants Nursery takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Enchanted Plants Nursery online store are correct at the time when the relevant information is placed onto Enchanted Plants Nursery online store. Although every effort is made to keep Enchanted Plants Nursery online store as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.

Ordering Products:
Once you have selected the products you wish to order, click on the “Place order” button at the end of the checkout process. Once you have clicked on the “Place order” button, you have made a binding offer for the sale of goods. Your offer at this stage is still subject to our acceptance.

Enchanted Plants Nursery will email you to confirm your order has been received and inform you on how to make payment. If payment is not sent within 24 hours of placing an order then that order will be cancelled.
After payment has been received Enchanted Plants Nursery will email to confirm receipt of this usually within 48 hours and start to prepare your order for despatch. We do not offer a collection service.

We are deemed to have accepted your offer, and a corresponding contract of sale for the products you have ordered between yourself and Enchanted Plants Nursery only upon those products being shipped to you after the email to confirm receipt of payment.

Postage costs:
On some orders to UK Islands or the Scottish highlands there may be additional postage costs. If there is we shall contact you by email to quote the new price. After receiving this you can choose to either cancel or continue with the order. If you choose to cancel it we will issue a full refund by bank transfer after you have sent the details to do this.

Despatch of orders for most of the year will normally be within 3-5 working days from receipt of payment. We reserve the right to delay despatch of plants if weather conditions are unsuitable for despatch during periods of drought or extreme cold for a species of plant in that order.

Enchanted Plants Nursery may refuse or be unable to process your order if:
Enchanted Plants Nursery has reasonable cause to believe your order, or part of your order is for onward sale other than through distribution channels approved by Enchanted Plants Nursery.
Enchanted Plants Nursery has reasonable cause to believe your order will not be used for gardening purposes.
You do not meet the age restrictions when trying to order from us.
You do not adhere to the quantity restrictions on some products.
Attempt to have an order posted to locations we do not send to.
The product you ordered is discontinued or no longer available.

If you wish to return an item which you have received, you have up to 28 days to return it to us. You must contact us in the first 14 days in writing (an email is fine) to advise that you intend to return it. It must be returned in the same condition that you received it. Please include your order number, name, address and the reason for return inside the box. Once we have received your return, in good condition, your refund will be processed within 7 working days.

As with returning orders to a shop it is your responsibility to arrange and pay for the return of any goods that have been supplied correctly and are not at fault. We will not pay the costs of returning an item to us. Until we receive the goods you are returning, they are your responsibility. We recommend you use a recorded delivery service, or a courier with tracking. If the item has been damaged upon return, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.

Replacements and refunds:
All standard post items are not tracked and will not be replaced or refunded if lost in transit.

Enchanted Plants Nursery reserves the right to:
Modify or withdraw, temporarily or permanently, Enchanted Plants Nursery website (or any part thereof) with or without notice to you; Enchanted Plants Nursery shall not be liable to you or any third party for any such modification or withdrawal.

Amendments of the Terms and Conditions:
Enchanted Plants Nursery reserve the right to amend these Terms and Conditions without notice to you from time to time. And such amendments shall be effective once the revised terms have been published on this page. Your continued use of Enchanted Plants Nursery website following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed. If you do not agree to any change to the Terms and Conditions then you must immediately stop using Enchanted Plants Nurserys website.
If Enchanted Plants Nursery should change these Terms and Conditions, any orders you have placed prior to this will be subject to the Terms and Conditions at the date and time of you placing your order.

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